BOOKING TERMS AND CONDITIONS
$200 non-refundable deposit per person per booking (excludes boat charters, see below). If a booking includes a boat charter, then total minimum non-refundable deposit is $500 (unless otherwise advised) per person per charter. Payments of deposits are due within 7 days after booking is made, otherwise the booking may not be accepted or may be cancelled without further notice.
Although your holiday price is correct at the time of your enquiry or booking, taxes, surcharges or currency fluctuation may change at any time at the discretion of the airline, government body or authority, local operator, hotel, resort or charter boat, all of which may affect prices that have been provided. Group numbers can vary which may directly influence individual prices and group viability of some services which can result in services or prices being cancelled or adjusted. Until the time that all payment has been received and subsequently all documentation issued, ClearWater reserves the right to adjust quotes and invoices so that the client contributes to any additional increases.
We accept cash, Bank transfers and credit card for all purchases. Credit cards charges as detailed above apply.
You can also pay online via PayPal with your credit card or Pay Pal account.
To pay by Pay Pal please click here.
Bank details for direct deposits are:
Bank; ING, Company name; Waimea, City; The Hague, Country; Netherlands, Account no; 188.8.131.528, IBAN; NL63 INGB 0672 1502 98, BIC; INGBNL2A
Credit Card Fees – Visa & Mastercard 2,5 % surcharge, American Express 3,5 % surcharge.
When making electronic deposits, please remember to note in the transfer your booking number and/or surname. Important notice regarding final payments: It is very important that your final payment reaches ClearWater by the due date to avoid cancellations of bookings and/or services. Final payment is due 60 days prior to departure unless otherwise advised. Please contact us after you have made any payments to verify ClearWater has received payment.
Non payment of the final balance by the due date entitles ClearWater to cancel the booking and any monies paid by the client shall be forfeited.
Passports and Visas
Please ensure that you still have at least 6 months validity on your passports after the date you expect to arrive back home from your travels. Please ensure that you hold all necessary visas for all countries of travel and transit.
Travel Insurance is mandatory for all travel arrangements and must include unlimited medical cover incorporating medical evacuation.
All cancellations must be made in writing and taken from the time at which the request in writing was received by ClearWater.
i. Cancellation 120 days or more before scheduled departure – 100% of deposit will be forfeited by the client
ii. Cancellation between 61 – 119 days before scheduled departure – 100% of deposit and 20% of all other monies paid will be forfeited by the client
iii. Cancellation between 31 – 60 days before scheduled departure – 100% of deposit and 50% of all other monies paid will be forfeited by the client
iv. Cancellation between 0 – 30 days before scheduled departure – 100% of total monies paid will be forfeited by the client and the Company shall not be obliged to refund any monies whatsoever
If you cancel an airline flight reservation after payment, a cancellation fee of 100% will be charged in addition to the above cancellation fees.
If you are eligible for a refund once a booking has been cancelled, the balance less any non-refundable amounts will be forwarded to you upon receipt of the refund from the applicable operator. Refunds take upward of 8 weeks to process.
ClearWater surf travel shall not be responsible or liable for any death, disability, injury, damage, liability, loss, cost, expense, delay, inconvenience and/or loss of enjoyment which is or may be suffered or incurred by you or any other person or corporation caused or contributed to directly or indirectly by or arising from or in connection with:
a) any force majeure or other events beyond ClearWater`s control, including but not limited to war, civil disturbance or unrest, terrorism, acts of government or any authorities, weather, tsunami, earthquake, wind, fire, flood, strikes or industrial action, illegal activities, accidents, failure of transport carriers, machinery or equipment;
b) the inability of ClearWater, tour operators, charter operators, hoteliers or carriers to comply with any special request relating to age, medical conditions, physical ability or disability, dietary requirements, allergic conditions or smoking or non-smoking accommodation or seating;
c) negligence by, delay in or cancellation of services or any other act or omission of any airline, charter boat operation, land operator, transfer company or any other persons or company providing goods or services in respect to your booking arrangements; and/or
d) you or any other person contravening or failing to comply with any laws, notices, instructions, tour information or itinerary provided by any Government, regulatory authority, tour operators, charter operators, hoteliers or carriers or otherwise any other act or omission of you or any other person, including being affected by alcohol or drugs, engaging in dangerous behavior, being reckless, not taking adequate precautions or due personal care or otherwise entering into situations exceeding your or any other person’s abilities.
ClearWater Surf Travel is an agent for and is not itself an airline, transport carrier, resort or hotel owner or operator, boat owner charter or operator, transfer company or otherwise (a “Service Provider”) and as such has no control over any services or product provided by such Service Providers. You and your travel arrangements are subject to the terms and conditions and limitations of liability imposed by all Service Providers utilized by you, whether or not written notice thereof has been provided or shown to you.
Neither Clear Water nor any of its representatives shall be liable to you or any other person in the event that, due to any reason whatsoever, satisfactory surf is not available, perceived or expected climatic patterns or oceanic occurrences do not occur, the surf is of too great a magnitude or is beyond your capabilities or comfort zones, or atmospheric or oceanic visibility is impaired or any sporting or leisure activity is too dangerous or is restricted. These matters are solely at your risk and you engage in all activities at your own choice at all times. Clear Water and its Service Providers are not required to assess or monitor your capabilities or participation in any such activity nor advise or update you on any such matter.
It is the responsibility of each Client to check all details of their itinerary against their instructions and advise ClearWater within a reasonable time of any errors or discrepancies. If ClearWater does not receive notification of any errors or discrepancies, it will be assumed that all details are correct. All corrections requested not within a reasonable time or after the payment of any trip segment will be treated as a change to the booking and may incur consequential fees.
Clear Water does not warrant, and is in no way responsible for the accuracy or completeness of any information given or statements made or implied by any employee, contractor, agent or representative of the company or any of its Service Providers.
ClearWater respects and act in line with cancellation policies from any boat - , tour - , resort operators on our website.